Prices are based on passengers being ready to travel at the booking time and the date.
All phone bookings are taken with great care and attention and some bookings will be recorded for the purpose of training and verification.
We accept no liability for wrong date, wrong flight number , date and time provided by the booking party.
All pickups from the airport waiting time are free for the first 1 hour after the flight lands, thereafter 20p per minute waiting time charges will apply. If a transfer has been pre paid by either by credit card or debit card the passenger should pay the additional waiting time charges in cash to the driver.
There are is no additional charge for the flight delays.
Should there be any changes or cancellation it must be notified to us at least 12 hours prior to the actual transfer time booked. Any delayed information provided by the passenger or on their behalf will not be valid and no refunds will be issued for changes under 12 hours.
You may contact us on +44208 866 2266 (overseas) or 0800 783 7280 (UK)
Our website; http://airport-cars-heathrow.co.uk
E-Mail: admin@airport-cars-heathrow.co.uk
For all airport pickups we will monitor the flight landing time from our control center and our
driver will come into the terminal 20 minutes after flight landed with the passengers name card.
Usual meeting point is by the Airport Information Desk unless requested elsewhere.
For all the early morning and late evening pick ups we will be texting the driver's mobile number to the passengers mobile phones provided with the booking for the passengers convenience. However during other times should you require any assistance with locating your driver in the terminal please call the phone numbers provided above.
For all the airport pick ups waiting time is free for the first one hour from the flight landing. Thereafter 20p per min will be applied for extra waiting time.
If you have already provided preferred pick up time then that will be followed up accordingly. If the flight is delayed or early the driver will be sent in to the terminal 20 minutes after landing.
For all other pick ups our driver will wait up to 10mins free from the actual booked time
thereafter 20p per min waiting time charge will apply.
Our driver's mobile numbers will be provided to the customers who travel very early mornings and late nights. The driver number will be either sent via text or e mail the night before the transfer or on the same day.
All fares quoted are for point to point and any diversions, stop over will be charged at £5.00 with the fare quoted.
Credit card payments are subject to a minimum fee of £2.50. Debit Card Payments are subject to a minimum fee of £1.00.
All bookings made online and pre paid are not subject to credit card surcharges.
Cash payments are to be made to the driver and credit card payments should be made with the booking. All cash bookings are secured with a credit card but exceptions are at managements discretion for regular customers.
Our saloon and estate cars are insured for hire and reward for maximum of 4 passengers.
Our MPVs & 8 Seaters (Many people Carrier) are insured for maximum of 8 Passengers.
We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle unsafe on the road.
It is the passengers responsibility to inform the booking clark number of passengers, amount of checked in bags, hand carries, push chairs and any over sized bags or boxes. If a wrong size vehicle is booked the driver will refuse to carry such passengers and our company accepts no liability for such wrong bookings.
If child seats are requested with the booking for children. They are subject to availability.
( By law PCO vehicles are not required to carry them)
Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
All prices quoted are per car and not per passenger.
The company will accept no liability for delays occurred because of severe weather conditions, road closures, traffic delays or any other unexpected beyond our control.
Our drivers will only stop and park the vehicles in places permitted by the authorities.
All Bookings are subject to e mail, or phone confirmation by us and confirmation number will be issued for all confirmed bookings.
Seasonal Prices: From 24th December 16:00hours to 27th December 06:00 hours and 31st December 16:00 hours to 2nd January 06:00hours, Our prices will be 50% higher than actual prices quoted on our web pages.
All of our vehicles have a "NO SMOKING" Policy.
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