Refunds will be issued on the Following Grounds:

Booking prepaid with a credit card or debit card and cancellation notified 12 hours prior to the actual pick up time.

If the passenger missed the flight and informs us in advance either by e mail, text or via phone and obtains a cancellation number.
All cancellations are subject to minimum fee of £6.00

No refunds will be issued for the following:

Cancellations notified less than 12 hours
If the passenger books the PHV for a wrong date, wrong flight number and other misleading information.
If the passenger leaves the pick up point with out informing us for any reason whatsoever.